How do I know if you received my order?
Every customer is automatically sent a confirmation email once we have received their order, as long as they have provided us with a valid email address.

Can I change my order information?
If you have any changes regarding your order, you can contact us by:

Email us at flowers@floralessence.com.au  or Call us on 1300 554940

We will make  any changes or updates you have on your order prior to delivery.

What if I want to cancel my order?

A $16 AUD charge will be applied for administration and redirection.
In these cases the full amount less the $16 AUD will be refunded to your credit card or bank account.

What happens if I supply the wrong address?
Please always check your details before placing an order and supply a telephone number just in case delivery is difficult. If an incorrect address is supplied a redelivery fee of up to $16 AUD  to cover costs may be charged.

What if the receiver is not home when delivered?
If the receiver is unavailable to receive the delivery,
we will either:

leave a note on the recipient's door or in their letter box asking them to call the florist and arrange a convenient time for re-delivery (charges may occur for re-delivery), or

leave the arrangement at the door if;
a) requested by the sender
b) If safe to do so.

Please note: If the recipient works during the day, we can deliver the order to the recipient's work address. Also, the florist may call the recipient to schedule delivery.

For any further details please contact us directly at flowers@floralessence.com.au or  Call us on 1300 554940